Quality Policy

TORRELUZ HOTELS is an hospitality company that has a Quality Management System under the international standards of UNE-EN ISO 9001:2015 to improve the services to its guest.

With this aim, the Direction of Torreluz Hotels and its team work constantly to maintain and provide a better quality system. Therefore, we establish, assume and inform of the following principles:

• The final quality of the product and service for our clients is the best result of planned actions of permanent Prevention, Detection and Improvement.
• The fulfilment of the legislation requirements and those related to the contractual demands and the expectations of the clients are our model to follow.
• A professional qualified team and our modern technology are constantly revised to guarantee the implementation of the training plans in relation to the responsabilities derived from our products and services. 
• The involment of our staff is essential in fulfiling our objectives of Quality.

This policy is based on the following action commitments:

• Maintain the satisfaction of our clients and other parties involved fulfiling the requirements related to the quality of our products. 
• Maintain and develop the management system, process and the implementation of our quality through audits, statistic analysis, preventive and correcting actions and other improvement measures.
• To keep everyone that works for the group updated with its responsabilities in relation to the implementation of quality products and services.

This is proof of the commitment of the Direction of Torreluz Hotels to continuously improve the Quality Management System by assessing its application and efficiency and ensuring the improvement of the activities or actions carried out by the company, with the aim to reach and revise the planned route to provide our clients with the best service.

The Direction, Almería , 20 December 2017